Selected Work: Human-Centered Product, AI & Organizational Systems
WNC partners with organizations to design and evaluate human-centered systems across AI, digital products, and organizational environments.
Our work focuses on identifying risk, improving user experience across diverse populations, and aligning strategy with real-world impact.
AI Product Bias Audit & Risk Mitigation – Clinical Technology
Partnered with an AI development team to identify and mitigate cultural bias in clinical decision-making software. Led cross-functional alignment across product, clinical, and leadership stakeholders to surface systemic vulnerabilities.
Translated findings into actionable design recommendations, influencing product adjustments that improved equity in user-facing outputs and reduced risk in patient-facing decision pathways.
Result: Strengthened trust, safety, and inclusivity within a clinical AI system operating in high-stakes environments.
Data-Driven Strategy & Decision Systems – Global Digital Technology Client
Led research and analysis of workforce and labor market data across the U.S., Canada, Ireland, and the U.K. Developed data visualizations and benchmarks to inform strategic planning and organizational decision-making.
Partnered with leadership to translate complex data into actionable insights, supporting more effective resource allocation, workforce planning, and accountability structures.
Result: Enabled data-informed strategy development with measurable indicators to track progress and impact.
ERG Strategy & Organizational Infrastructure – Health, EdTech, and Technology Clients
Designed and implemented enterprise-level frameworks to align Employee Resource Groups (ERGs), DEI councils, and executive sponsors with broader organizational strategy.
Developed governance structures, succession planning tools, and operational models to ensure continuity, leadership development, and measurable impact across teams.
Result: Strengthened organizational cohesion and improved the effectiveness and sustainability of internal engagement systems.
Inclusive Product Strategy & Market Expansion – Clinical Education (ANZ Region)
Advised on product and content strategy for a digital nursing education platform expanding across Australia and New Zealand. Ensured alignment between product design, cultural context, and local user needs.
Identified gaps in representation and narrative framing, informing updates that improved product resonance and supported the development of new educational offerings tailored to regional audiences.
Result: Increased product relevance and engagement across diverse learner populations, contributing to market expansion.
Culture & Systems Strategy – Environmental Nonprofit
Conducted organizational assessment and led co-creation of a culture and engagement strategy across employees and volunteers. Partnered with senior leadership to align priorities with mission and operational realities.
Designed an implementation roadmap with embedded accountability mechanisms across recruitment, retention, and community engagement. Facilitated board-level discussions to support adoption and long-term sustainability.
Result: Delivered a scalable, organization-wide strategy with clear ownership and measurable pathways for implementation.
Executive Coaching for Organizational Change – Advocacy Nonprofit
Provided executive coaching to senior leaders navigating internal culture shifts and organizational complexity. Focused on inclusive leadership, team alignment, and communication across generational and value-based differences.
Supported leaders in making more effective, values-aligned decisions while strengthening team trust and engagement during periods of change.
Result: Improved leadership effectiveness, decision clarity, and team cohesion in a high-stakes advocacy environment.